Terms of Service — full text

Elevate Compliance is a software platform for commercial property managers and related teams. The product helps customers track compliance-related requirements, inspection deadlines, vendors, documents, certificates, greenhouse gas and energy reporting records, audit-readiness workflows, and portfolio risk signals across commercial buildings.

Elevate Compliance is a tracking, documentation, reminder, workflow, and audit-readiness tool. It is not a regulator, professional advisor, engineering firm, fire-safety consultant, elevator contractor, HVAC contractor, energy consultant, code consultant, law firm, insurer, lender, or certification body.

By accessing or using Elevate Compliance, the customer and its authorized users agree to these Terms. If the customer is using Elevate Compliance on behalf of an organization, the customer represents that it has authority to bind that organization.

Customers are responsible for:

• maintaining accurate account, organization, billing, and user information;
• keeping login credentials confidential;
• managing which users have access to the customer’s organization and property records;
• promptly removing access for users who no longer require it;
• ensuring authorized users comply with these Terms.

Elevate may suspend or restrict access if it reasonably believes an account is being misused, compromised, or used in violation of these Terms.

Customers control and are responsible for the data they submit to Elevate Compliance, including property records, equipment details, inspection records, vendor details, uploaded documents, certificates, greenhouse gas or energy reporting data, notes, and user-provided metadata.

Customers are responsible for verifying:

• which laws, regulations, codes, standards, permit conditions, insurance requirements, lease obligations, lender requirements, and internal policies apply to their properties;
• all deadlines, frequencies, inspection schedules, and reporting obligations;
• the accuracy, completeness, and current status of uploaded documents and certificates;
• the accuracy of manually entered data;
• the accuracy of extracted or suggested metadata before relying on it;
• final compliance decisions and any communication with regulators, contractors, insurers, lenders, owners, tenants, or other third parties.

Elevate Compliance does not guarantee legal, regulatory, fire, elevator, HVAC, greenhouse gas, energy, building-code, insurance, lender, or operational compliance.

The platform may help organize information, identify potential gaps, generate reminders, and support audit-readiness workflows. These outputs are informational and operational aids only. Customers remain solely responsible for determining what is required, whether obligations have been met, and whether documents or evidence are sufficient for any specific legal, regulatory, insurance, lender, owner, tenant, or audit purpose.

No feature, report, alert, dashboard, checklist, document status, extraction result, gap report, audit pack, or workflow output should be treated as confirmation that a property, building, system, document, vendor, or organization is compliant.

Elevate Compliance may include or later enable document extraction, classification, summarization, or metadata suggestion features. Any AI-assisted output is a suggestion for human review. Customers must review and confirm all extracted or suggested information before using it.

AI-assisted output may be incomplete, outdated, inaccurate, or based on an imperfect reading of the source document. Elevate does not represent that AI-assisted extraction identifies every obligation, deadline, deficiency, expiry date, certificate number, vendor name, or compliance issue. Specific AI providers and data-handling terms are described in the Privacy Policy.

Customers are responsible for ensuring they have the right to upload, store, process, and share documents in Elevate Compliance.

Customers are responsible for confirming that uploaded documents are authentic, complete, current, correctly linked, correctly categorized, and suitable for the customer’s intended use. Elevate does not guarantee that an uploaded document is legally sufficient, accepted by any regulator, accepted by any insurer or lender, valid evidence of compliance, or complete proof of required work.

If Elevate offers optional human document review assistance, that assistance is for administrative support and workflow organization only unless a separate signed agreement says otherwise. Human review assistance is not certification, regulatory approval, professional advice, engineering advice, legal advice, fire-safety approval, elevator approval, HVAC approval, energy-consultant approval, or a compliance guarantee.

Elevate Compliance does not provide legal, regulatory, engineering, fire-safety, elevator, HVAC, greenhouse gas, energy, insurance, lender, accounting, tax, or other professional advice.

Customers should consult qualified professionals, contractors, consultants, regulators, lawyers, engineers, insurers, lenders, or other advisors for advice about specific properties, systems, obligations, reports, inspections, deficiencies, documents, or decisions.

Customers and users must not:

• use Elevate Compliance for unlawful, misleading, fraudulent, or harmful purposes;
• upload malware, malicious code, or content intended to disrupt the service;
• attempt to access another customer’s data or systems;
• bypass authentication, authorization, rate limits, or security controls;
• use the service to make false claims of certification, approval, regulatory acceptance, or compliance;
• upload documents or personal information without required rights, notices, or consents;
• reverse engineer, scrape, or misuse the service except as permitted by law or written agreement.

The Service is currently offered as a Founding Pilot at CA$399/month for up to 10 buildings, unless otherwise agreed in writing. Subscription terms, taxes, billing frequency, renewal terms, refunds, late payment rules, and cancellation rights may also be specified in an order form or pilot agreement, which controls if it conflicts with general marketing copy. Payments are processed by Stripe; Elevate does not store full payment card numbers when payments are processed through Stripe.

Elevate Compliance may be offered as a pilot, beta, early-access, or pre-release service. Pilot or beta features may be incomplete, changed, interrupted, limited, or discontinued. Some modules, workflows, reports, extraction features, exports, integrations, security controls, support processes, and administrative tools may still be under development.

Customers should not rely on pilot or beta features as their sole system of record for time-sensitive or high-stakes compliance decisions unless they have independently verified the relevant information and maintained appropriate backup records.

Elevate will use commercially reasonable efforts to operate and support the service, subject to planned maintenance, third-party provider availability, internet disruptions, and other factors outside Elevate’s control. Specific support channels, response targets, uptime commitments, and maintenance windows may be defined in a pilot agreement or order form.

Each party may receive confidential information from the other. Confidential information should be used only to provide or receive the service and should be protected with reasonable care.

Elevate and its licensors retain ownership of the software, platform, templates, workflows, designs, documentation, and related intellectual property. Customers retain ownership of customer data and uploaded documents, subject to the rights Elevate needs to provide, secure, support, and improve the service. Elevate Compliance does not intentionally use customer documents or compliance records to train AI models.

Customers may request export or deletion of customer data, subject to account status, technical limitations, legal retention obligations, backup retention, security requirements, and any applicable agreement. Requests may be sent to info@elevatefacilityservices.ca.

Elevate uses third-party providers for hosting, database, authentication, storage, payment processing, email, AI processing, and operational tooling. The current subprocessor list is published at /subprocessors.

Elevate is not responsible for third-party services outside its reasonable control, but uses reasonable diligence when selecting providers that process customer data.

To the maximum extent permitted by applicable law, Elevate Facility Services Ltd and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, data, or business — arising out of or related to the use of the Service, even if advised of the possibility of such damages.

Total liability for any claim arising from use of the Service shall not exceed the amount the customer paid to Elevate in the 12 months preceding the claim.

Customers agree to indemnify and hold Elevate Facility Services Ltd harmless from third-party claims arising from misuse of the Service, unlawful content, unauthorized uploads, or breach of these Terms.

Either party may terminate according to the applicable order form or pilot agreement. Elevate may suspend or terminate access if the customer materially breaches these Terms, fails to pay fees when due, creates security risk, misuses the service, or uses the platform in a way that could mislead third parties about compliance, certification, or regulatory approval.

After termination, access to the service may end. Data export and deletion will follow the applicable agreement and data handling process described at /security.

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia.

Elevate may update these Terms from time to time. Material changes will be communicated through reasonable notice — at least 14 days by email to registered users — before they take effect, unless changes are required sooner for legal, security, or operational reasons.

Questions about these Terms may be sent to:

Elevate Facility Services Ltd
250-997 Seymour Street
Vancouver, British Columbia V6B 3M1
info@elevatefacilityservices.ca