Terms of Service

By accessing or using Elevate Compliance (the “Service”), operated by Elevate Facility Services(“we”, “us”, or “our”), you agree to be bound by these Terms of Service. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

If you do not agree to these terms, do not use the Service.

Elevate Compliance is a compliance operations platform for commercial property managers. The platform helps customers track requirements, inspection deadlines, vendors, uploaded documents and certificates, greenhouse gas and energy reporting records, audit-readiness workflows, and portfolio risk signals across fire, elevator, HVAC, and other commercial building systems. The Service provides tools for organizing compliance data — it does not provide legal, engineering, fire safety, elevator, HVAC, greenhouse gas, energy, or other professional advice. See our Legal Disclaimer for more detail.

You must register for an account to use the Service. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use at info@elevatefacilityservices.ca.

You may not share your account with others or create accounts for purposes other than using the Service as intended.

The Service is currently offered under a Founding Pilot commercial arrangement of CA$399/month for up to 10 buildings, unless otherwise agreed in writing. Pricing shown on the Service, in an order form, or in other written commercial terms controls if it differs from general marketing copy.

A separate pilot agreement or order form may specify additional terms for pricing, scope, support, and cancellation. Where a signed pilot agreement or order form conflicts with these Terms, the pilot agreement or order form controls.

By starting a paid subscription or other paid pilot arrangement, you authorize us to charge your payment method or invoice your organization, as applicable, on a recurring monthly basis unless another billing cadence is agreed in writing.

Subscriptions renew automatically unless cancelled. You may cancel your subscription at any time through the billing section of your account. Cancellation takes effect at the end of the current billing period; no refunds are provided for partial periods unless required by applicable law or specified in a signed pilot agreement.

We reserve the right to change pricing with 30 days’ written notice to registered account holders.

You agree not to:

• Use the Service for any unlawful purpose or in violation of applicable law
• Attempt to gain unauthorized access to any part of the Service or its underlying infrastructure
• Upload content that contains malware, viruses, or malicious code
• Reverse engineer, decompile, or attempt to extract the Service’s source code
• Resell or sublicense access to the Service without written permission
• Submit false, misleading, or fraudulent compliance records

You own the data you enter into the Service. By uploading documents and entering data, you grant us a limited license to store, process, and display that data solely to provide the Service to you. We do not claim ownership of your data. Elevate Compliance does not intentionally use customer documents or compliance records to train AI models. If AI-assisted processing is enabled for customer documents, the applicable provider, data handling terms, and review workflow will be disclosed before use. We do not disclose customer data to third parties except as required to provide the Service or as described in our Privacy Policy.

You are responsible for the accuracy of the data you enter, including property records, inspection records, equipment details, vendor information, uploaded certificates, and greenhouse gas or energy reporting data.

The Service may include AI-assisted document extraction, classification, or metadata suggestion features. Any AI-assisted output is a suggestion that requires human review before use. Extracted or suggested information may be incomplete, outdated, or inaccurate.

Always verify AI-assisted outputs against the original document before relying on them. Elevate Facility Services accepts no liability for decisions made based on incorrectly extracted or suggested data. AI-assisted features are not certification, regulatory approval, professional advice, or a compliance guarantee.

The Service, including its software, design, and content, is owned by Elevate Facility Services and protected by applicable intellectual property laws. Nothing in these Terms grants you any rights to our intellectual property beyond the limited right to use the Service as described here.

To the maximum extent permitted by applicable law, Elevate Facility Services and its officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, or business — arising out of or related to your use of the Service, even if advised of the possibility of such damages.

Our total liability for any claim arising from your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free of harmful components. We do not warrant that using the Service will result in regulatory compliance — that responsibility remains with you and your qualified advisors.

Either party may terminate the relationship at any time. You may cancel your account through the billing section or by contacting us. We may suspend or terminate your access if you breach these Terms, fail to pay applicable fees, or if we cease operations, with reasonable notice where practicable.

Upon termination, your right to access the Service ends. You may request export of your data following cancellation. We will retain your data for a limited period to allow for export requests, after which it will be removed from active production systems. Backup and log retention timelines may differ. To request data export or deletion, contact us at info@elevatefacilityservices.ca.

These Terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein. Any disputes shall be subject to the exclusive jurisdiction of the courts of British Columbia.

We may update these Terms from time to time. We will notify registered users of material changes by email at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms should be directed to:

Elevate Facility Services
[INSERT MAILING ADDRESS]
info@elevatefacilityservices.ca