Privacy Policy

Elevate Facility Services Ltd. operates Elevate Compliance, Elevate Solar, and Elevate Finance. Questions or privacy requests may be sent to info@elevatefacilityservices.ca.

When you contact Elevate by email, Elevate receives the information you choose to include, such as your name, work contact details, company, and the subject of your inquiry. Basic request metadata may also be processed by the hosting and email providers used to operate the site.

• Pilot inquiries: name, work email, company, role, portfolio size, property types, current tracking method, stated problem, and optional phone or notes.
• Account and product data: account, organization, property, equipment, vendor, inspection, document, certificate, billing-status, and product-usage information entered into the Compliance platform.
• Request context: source page, campaign/referrer information when supplied by the browser, and IP address used for abuse prevention and operational logging.

The separate Elevate Compliance privacy reference describes the product workflow in more detail.

The current Solar forms may collect:

• name, company, work email, optional phone, role, and facility address;
• property type, approximate building size, ownership status, roof information, utility provider, approximate electricity cost, project timing, and other information you choose to provide; or
• for prospective partners, company, contact, website, service territory, category, project focus, capabilities, and licensing or certification details you submit.

Public Solar forms do not currently accept utility bills, roof plans, or other document uploads. Solar inquiry information is used to review fit, respond to the inquiry, and discuss a possible introduction. Elevate will not pass identifiable inquiry information to a project partner without an appropriate consent and introduction process.

The public Finance page does not currently operate a financing application or document-upload portal. If you initiate contact by email, Elevate receives only what you choose to send. Use ordinary email for initial contact only and do not send bank statements, identification, tax documents, banking details or credentials, credit reports, ownership documents, or other sensitive financial documents.

Elevate may review a high-level business need to decide whether a conversation appears relevant. Elevate is not the lender and does not make credit decisions. Information is not passed to an independent funding provider through the current public website; any later provider introduction requires an appropriate consent process and is governed by that provider's own application, privacy, underwriting, and agreement terms.

• respond to inquiries and assess whether a service or pilot appears relevant;
• operate and support Elevate Compliance;
• arrange a requested partner introduction after appropriate consent;
• send operational or transactional communications;
• prevent spam, abuse, unauthorized access, and service misuse; and
• meet legal, accounting, security, or contractual obligations that apply to the relevant activity.

Elevate does not use inquiry or customer information for third-party advertising.

Elevate uses service providers for hosting, database and authentication, private Compliance document storage, billing, AI-assisted Compliance document extraction, and email. The current Compliance provider list is published at /subprocessors.

A Solar or Finance partner receives identifiable inquiry information only after an appropriate consent and introduction process, or when disclosure is otherwise required by law. A third party's handling of information is governed by its own terms and privacy practices.

Retention varies with the type of inquiry, account, transaction, operational record, legal requirement, and provider backup or log cycle. Elevate does not promise a single fixed retention period for every category. You may request access, correction, export, or deletion by emailing info@elevatefacilityservices.ca. A request may be limited by legal, accounting, security, contractual, backup, or technical requirements.

Internet and email transmission cannot be guaranteed completely secure. Elevate Compliance uses authenticated workflows for private product areas and documents; details and present limitations are described at /security. Do not send sensitive Solar or Finance documents until Elevate or the applicable third party provides an approved workflow and explains who will receive the information.

Elevate Facility Services Ltd.
Vancouver, British Columbia
info@elevatefacilityservices.ca