Privacy Policy

Elevate Facility Services(“we”, “us”, or “our”) operates Elevate Compliance, a compliance operations platform for commercial property managers. The platform helps customers track requirements, inspection deadlines, vendors, documents, certificates, greenhouse gas and energy reporting records, and portfolio risk signals across commercial building systems. Our primary contact email is info@elevatefacilityservices.ca.

This Privacy Policy describes how we collect, use, disclose, and protect personal information in connection with our software service. We are committed to handling personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection Act (BC PIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA). Questions about our privacy practices may be sent to info@elevatefacilityservices.ca.

We collect the following categories of information:

• Account information: your name, email address, and organization name when you register.
• Property and asset data: addresses, building types, equipment details, and inspection schedules you enter into the platform.
• Inspection records: completed and pending inspection dates, notes, and status information.
• Uploaded documents: PDF and image certificates you upload for storage and date extraction.
• Vendor contacts: names, phone numbers, and emails for contractors you add to your directory.
• Billing information: subscription plan and payment status. Payment card details are handled directly by Stripe and are not stored on our servers.
• Usage data: log data, IP addresses, browser type, and pages visited, collected automatically for security and service improvement.

We use collected information to:

• Provide and operate the Elevate Compliance service
• Send automated compliance reminders and inspection notifications
• Process billing and manage your subscription
• Provide customer support and respond to inquiries
• Improve the platform through aggregate, anonymized usage analysis
• Comply with legal obligations and enforce our Terms of Service

We do not sell your personal information to third parties. We do not use your data for advertising purposes.

We use the following trusted service providers who may process your data on our behalf:

• Supabase — database hosting and authentication
• Vercel — application hosting and content delivery
• Stripe — payment processing and subscription management
• SendGrid — transactional email delivery
• AI-assisted processing provider — when AI-assisted document extraction features are enabled, we will identify the provider and relevant data handling terms before your documents are processed

Each provider is bound by their own privacy and data processing terms. We share only the minimum information required for each provider to perform their function.

We retain your account and property data for as long as your subscription is active. If you cancel your account, you may request export of your data. We will retain your data for a limited period following cancellation and then remove it from active production systems. Backup and log retention timelines may differ. To request data export or deletion, contact us at info@elevatefacilityservices.ca. Uploaded certificates and documents are retained in accordance with your subscription status and any applicable legal obligations.

We implement reasonable technical and organizational safeguards to protect your information, including encrypted data transport (TLS), row-level security policies on our database, and restricted access to production systems. No method of transmission or storage is completely secure; we cannot guarantee absolute security but we take our obligation to protect your data seriously.

Under BC PIPA and PIPEDA, you have the right to access the personal information we hold about you, request corrections to inaccurate data, and withdraw consent to certain uses of your information. To exercise these rights, contact us at info@elevatefacilityservices.ca. We will respond within 30 days.

We use session cookies and authentication tokens necessary to operate the service. We do not use tracking cookies or third-party advertising cookies. You may disable cookies in your browser, but doing so will prevent you from logging in to the platform.

We may update this Privacy Policy from time to time. We will notify registered users of material changes by email. Continued use of the service after changes take effect constitutes acceptance of the revised policy.

For privacy-related questions or to exercise your rights, please contact:

Elevate Facility Services
[INSERT MAILING ADDRESS]
info@elevatefacilityservices.ca